Cancellation / Returns Policy

Defective Product Returns

The Table Curator accepts returns of inventory items only in cases where the product is found to be defective or damaged upon receipt. notify OUR customer support within 30minutes of receiving the products & provide US WITH relevant details & evidence of the defect. WE will arrange for the return of the defective product & either provide YOU WITH a replacement or issue a refund, including any applicable ADDITIONAL costs.

Please inspect your order upon reception & contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue & make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, & once the return is accepted, make a separate order for the new item.

Refunds

We will notify you once we’ve received & inspected your return, & let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process & post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at librarian@tablecurator.com.

Cancellation Policy

YOU have the option to cancel YOUR order for any bookings made up to 48 hours of the booking date. To initiate a cancellation, contact The Table Curator's customer support with YOUR order details. If the cancellation request is received within the specified timeframe, WE will process the cancellation & issue a full refund to the original payment method. If the request is made within the 48 hours prior to the booking date, a cancellation fee may be charged, ranging from 50% of the rental rate to full charges.

Communication & Support

OUR customer support team is available to assist YOU with any questions or concerns regarding returns & refunds. YOU can reach out to the customer support team through librarian@tablecurator.com for prompt assistance & guidance throughout the return process.

Exceptions

The Table Curator reserves the right to deny return requests or issue refunds if the product is not returned in its original condition, has been tampered with, or if the return request is made after the specified timeframe. The Table Curator also reserves the right to modify or update the return & refund policy at its discretion, with any changes communicated to customers through appropriate channels.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at librarian@tablecurator.com